Service Blueprint Orders flow from craving to doorstep without one staff phone call PROCESS DESIGN Customer Kitchen Staff Delivery Driver TECHNOLOGY AI Assistant Kitchen Display Dispatch Notifications AI ORCHESTRATOR Payments Inventory 1 Place order 2 Intent API 3 Charge API 4 Stock hold 5 Order push 6 See ticket 7 Ready event 8 Get route 9 Notified STEP GUIDE 1Place orderCustomer orders through the AI assistant2Route intentAssistant hands the order to the orchestrator3Charge cardOrchestrator settles payment via the gateway4Reserve stockOrchestrator holds ingredients in inventory5Push ticketOrchestrator sends the order to the kitchen6See ticketKitchen staff read the order on screen7Release runOrchestrator hands the ready order to dispatch8Get routeDispatch gives the driver an optimized run9NotifiedCustomer is kept updated at every step Amber on a node = who acts. Amber on an arrow = the transition itself is the step (an integration). KEY MESSAGE One AI orchestrator wires seven systems into a single flow — staff touch only the pizza, never the process.

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